Voice Over IP Service (VoIP) is a Transport Technology, not a Type of Service
Voice over Internet Protocol (VoIP),is a transport technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
Is your existing Telephone Service a Land Line or VoIP?
Since around 2001, most phone service in the U.S. as well as the rest of the World, is VoIP. All Cell phone Service is VoIP. Why? VoIP is a transport technology, not a type of service. Voice over IP means, the Voice packets are being transmitted over Internet Protocol and not the older ATM ( Asynchronous Transfer Mode ) of the 1950’s.
In Europe and China, most phone service is Cellular, and what is not, is VoIP as they do not have any copper. China never had copper, and the copper in Europe was vastly destroyed and never replaced after the War.
Today, if you have phone service from a Cable Company, it is VoIP. It may be converted in your office to Analog Lines via what is known as an Analog Telephone Adapter or Channel Bank, which then delivers the lines into an old Key System or PBX.
If you have what you believe is Land Line Service from Verizon, Windstream, AT&T, Frontier or Century Link, in some rural areas of the U.S., those providers still maintain old copper lines. However, in 2014 the F.C.C. mandated that all copper be replaced with an “effective alternative”. Today in 2020, the vast majority of phone service in the U.S. is VoIP, even those who have what they believe are Analog Lines. There are some very rural areas of the U.S., however, which still rely on old copper service. That will come to an end within the next 5 years or less.
AT&T, Verizon and other companies are pushing consumers hard to get them to shift away from this service.
As reported in Mercury News, October 29, 2019, by Lisa M. Krieger, "in 2012, after Hurricane Sandy destroyed much of the copper infrastructure in western Fire Island, N.Y., Verizon didn’t want to fix the phone lines. Instead, it proposed replacing them with Voice Link, a substitute that connects to the cellular network, according to the New York Times. In Pennsylvania, Verizon was her for refusing to repair an elderly couple’s copper phone lines.”
Think of VoIP more as the means to have service at your building, than as a service itself.
The one positive feature of Traditional Copper lines was that it supplied Power to the phones. So today, regardless of what phone service or phone system you wish to have in place or have in place, you must connect your equipment to Battery Backup / UPS devices ( UPS means Uninterruptible Power Supply). With a UPS, your power comes from the battery 100% of the time, with the power used to charge the batteries. Therefore, if the power goes out, even for 1/10th of a second, you do not notice it.
One way to power your IP Desk Phones is to connect them to a Power over Ethernet (PoE) Switch which is then, plugged into the UPS.
You would come from the PoE Switch to the Wall Jack, from the Wal Jack to the back of your VoIP Phone, then out of the VoIP Phone back into your computer, thus eliminating the requirement for new cabling.
If your new IP phones are using WiFi technology, then plug each phone’s AC Adapter into a UPS under each desk.
VoIP today is commonly referred to a type of service. VoIP Service is also referred as CLOUD Service.
Meaning the Server / PBX / Phone system is in the Cloud, or Hosted at another location. This is also not new technology in fact, it is how all Phone service in the U.S. started.
Back in the 1950’s through the 1970’s up the great “Divestiture” you could not own phones or a phone system. You rented Phones from AT&T which were connected to a PBX somewhere in the City you lived in. Big companies had to “Dial 9” for an “outside line”. We have, come full circle. Who wants to own a phone system anyway? This way your “phone system” is far more powerful than you would most likely be able to afford and is Redundant as well as fully managed.
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