CALL 7 ENTERPRISE Contact Center Application

Any company of any size will see a dramatic difference when using a Contact Center to manage inbound phone calls

You will use the CommPortal BG Admin interface to access and download the various statistics generated by the Integrated ACD components.  

On the left-hand side of the CommPortal BG Admin interface, you can Click the Supervisor Dashboard link.

This launches the Integrated ACD Summary screen in a new browser window, from where you can also access screens displaying statistics for your Queues and Agents, review and modify your settings, and generate reports.

There is a great deal to learn about this the  Enterprise Contact Center Application.  Please download and review the Admin Guide found here: Integrated-ACD-Admin-Guide-CALL 7  

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