You will use the CommPortal BG Admin interface to access and download the various statistics generated by the Integrated ACD components.
On the left-hand side of the CommPortal BG Admin interface, you can Click the Supervisor Dashboard link.
This launches the Integrated ACD Summary screen in a new browser window, from where you can also access screens displaying statistics for your Queues and Agents, review and modify your settings, and generate reports.
There is a great deal to learn about this the Enterprise Contact Center Application. Please download and review the Admin Guide found here: Integrated-ACD-Admin-Guide-CALL 7
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