Designed for most any business who needs to take calls after hours and would require an Answering Service rather than have the calls go live to someone’s cell phone. 

One Main Mailbox which can send the Transcribed Messages along with the .wav file to One or Multiple Email address and to One or Multiple Cell Phones as a TEXT message. What is amazing, is the Transcribed Message comes into your Messaging App, with the details of the call, along with an attached .wav file you can simply click on to listen to. You may use this system for whenever you do not answer your phones. 
Your calls are Forwarded with options as follows:

1. 
   
   • Based on Specific Hours and Days ( After Hours, Weekends, Holidays). This is set up by your CALL 7 Support Team, in your CALL7.com telephone service portal. 
   • Based upon the Criterial of Call Forward No Answer. If no one can answer the calls in your office, calls will go to this service, where the caller is greeted with a message, just like a voicemail box. This is set up by your CALL 7 Support Team, in your CALL7.com telephone service portal

Messages are Transcribed and immediately sent to one or more Emails or Cell Phones as a Text Message. Some people do not speak clearly, as such, the message will not be properly transcribed. Therefore, we also send you the Voice File attached so you may listen to the message as well.  

Send the Transcribed Message to the Cell Phones of as many associates as you need.

Send Copies of the Transcribed messages to Emails as well.

All billing is Flat Rate: No cost per minute: No cost per calls. 

Having your Greeting professionally created and recorded by Allison Smith will make a dramatic difference in the way people respond to this service.

Designed for any business who has the requirements of the use of an After Hours IVR / Auto-Attendant to provide your callers with After Hours Options.

We will customize this service to fit your needs. This service can be adjusted in any month, between the 5th and 25th of any month. You may add and or delete mailboxes and forward out to Cell Phones, during those days of the month. The new billing will then begin on the 1st of the following month. 

All billing is Flat Rate: No Cost per Minute, or Cost per Call. 

This service includes all of the Features of Allison’s Office, plus these additions and options:

This service includes an After Hours IVR and Two Mailboxes. Additional Mailboxes which include Voicemail Transcription sent to One Email or One Cell phone are $17.77 each. The IVR allows Callers to Choose an Extension or Service to leave a message in a specific Voicemail Box, the same way your normal daytime IVR Greeting does.

Once the message is received, it is then Transcribed and Sent along with the original Voice File to One Email or one Cell Phone as a Text Message, for each of the three mailboxes. You may copy to more than one Email, or more than one Cell Phone on each of the mailboxes for an additional $7.77 each.

We strongly suggest Having your Greeting professionally created and recorded by Allison Smith will make a dramatic difference in the way people respond to this service.

As a VoIP Service Provider, CALL7.com offers our customers the option to have our Advanced MaX-UC Mobile App, for iOS and Android with their service.

Some customers have mentioned, they would like their phone to ring, for these important After-Hours calls, for the simple reason of they may not hear the notification of a new Text Message.

By using MaX-UC, an After-Hours Call will first go to the MaX-UC App on your cell phone, and ring. If you do not answer that call, we then provide two options. 

1. 
   
   • You may use your MaX-UC Cell Phone App, to return the call, via your Office and not your personal Cell Phone number.
   • Your MaX-UC offers the option to have a different After-Hours Voicemail Greeting than the Daytime Greeting. 
   • The caller will go to your MaX-UC App and your phone will ring. If you do not answer the call, the caller will reach your After-Hours Greeting and leave the message which will then arrive Transcribed* and sent to BOTH your Cell Phone as a Text Message, and on the MaX-UC Application. In this case, you may not need to have the message go to your Cell Phone’s Text Messaging App. 
   • MaX-UC is the World’s #1 Unified Communications Application for iOS and Android. It will utilize both WiFi as well as Cellular Service. MaX-UC is only available with CALL7.com Enterprise Service and is included for Free.

Messages are Transcribed and immediately sent to one or more Emails or Cell Phones as a Text Message. Some people do not speak clearly, as such, the message will not be properly transcribed. Therefore, we also send you the Voice File attached so you may listen to the message as well.  

Send the Transcribed Message to the Cell Phones of as many associates as you need.

Send Copies of the Transcribed messages to Emails as well.

All billing is Flat Rate: No cost per minute: No cost per calls. 

Having your Greeting professionally created and recorded by Allison Smith will make a dramatic difference in the way people respond to this service.

Many service companies as well as medical offices, have an After-Hours Rotation Schedule.

The Doctor / Technician / Person on call, may change every week, or in some cases even every day.

Over the years, we have tried various methods of managing an After-Hours Rotation Schedule.

In the end, we have determined the following is both the easiest and most reliable method.

ALLISON ANSWERS Service does not send Live calls to a Cell phone, and as such, there is no reason why multiple recipients cannot be involved in the After-Hours Rotation.

All calls come into your ALLISON ANSWERS service. Callers are sent to a Greeting, which states they have reached your After-Hours service and are prompted to leave their message.

Here is an example of a greeting:

“Thank you for calling CALL7.com, you have reached our After-Hours service. Please tell us your name, your company name, as well as the nature of your issue. Please speak clearly, as your important message will be Transcribed and sent immediately to the Technician On-Call, who will review the message and return your call.”

The caller leaves the message. That message is then Transcribed and sent, along with the actual Voice File, as well as the Call Details, to, each of the people assigned to the After-Hours Rotation. The person who is On-Call, will then respond. The other people who receive the Text message may simply ignore it. The great benefit of having multiple associates copied on the message is this: Should the assigned person On-Call, have an issue and becomes suddenly un-available, another associate can be notified to respond to the messages without having to go through the technical efforts to change the assigned person in the rotation schedule. We simply add more Cell Phones, and or Emails, to the Notification List.

Pricing: You may start with ALLISION ANSWERS Office for $37.77 and add more recipients. The pricing for each additional recipient is only $7.77 per month ( to a cell phone, or an email).
You may wish to add an Email just for redundancy and to create a more permanent record of the message.

ALLISON ADVANCED:
Your normal service may have this feature, where the After-Hours IVR simply sends the caller to the respective extension where they leave a message.

ALLISON ADVANCED provides the option of an After-Hours IVR allowing the caller to leave a message for a specific extension, or to reach the Person / Doctor / Technician On-Call, where the message is then Transcribed and sent immediately to one or more Cell Phones and or Emails.

Here is an example of such a greeting:
“Thank you for calling CALL7.com, you have reached our After-Hours Greeting. Please listen to this entire greeting.

If this is an Emergency, please press 9 now. Please tell us your name, your company name, as well as the nature of your issue. Please speak clearly, as your important message will be Transcribed and sent immediately to the Technician On-Call, who will review the message and return your call.”
For general non-Emergency service issues please press 2, to leave a message for Sales please press 4, and for Accounting Press 5. Thank you for calling.

Please ask sales to provide you with a price for your specific After-Hours Rotation Service.