### ​​Super Ring ​​​Group

• ​​​​Incoming calls may arrive at a virtual receptionist, where customers are instructed to press one for Sales two for service or three if this is an Emergency.  Calls then ring out to any number of cell phones all at once, in the order you select and then back to other ring groups of cell phones. The key is in the timing.
• ​For example, first ring Bob and Steve, if they do not answer the system will ring Sue and Janet, and if they cannot answer the call can go back and ring Bob and Steve or to an answering service or a Virtual Message Box
• ​Calls may ring directly to a Cell phone, or to a soft phone on your cell phone, or Tablet, or PC or Mac.
• ​On your cell phone, you have the option of being notified of the call coming from the office, and not a personal phone call. This can be done, with or without the use of a Soft Phone on the Cell phone as many people find a Soft phone to be cumbersome to use.
• ​​When used in conjunction with Call 7 Fuse, your cell phone will act as your office phone. You will know how to answer an incoming call and be able to make an outbound call from your office Number.
• ​Callers will be placed in holding pattern with comfort messages / music until an someone becomes available to answer their call.  This is a great opportunity to tell you callers more about your business.
• ​Callers may Reach your Virtual Receptionist, select the party they wish to speak which such as Support, or to refill a prescription, then the Call goes to the Queue. The Queue instantly looks for an Open Available associate to take that call. If everyone is on their phone, the Caller is Placed in the Queue.  The first person to hang up.
• ​Calls may ring directly to a Call Queue, and if associates are available, the call is then immediately answered.
• ​If you want the calls Recorded:  Incoming calls may receive a brief announcement such as “Your call may be recorded for training and quality assurance purposes”  and then the call rings in.
• ​Calls may ring into a Ring Group first, and if no one answers the calls, then go to a Queue.
• ​Callers may Reach your Virtual Receptionist, select the party they wish to speak which such as Support, or to refill a prescription, then the Call goes to the Queue. The Queue instantly looks for an Open Available associate to take that call. If everyone is on their phone, the Caller is Placed in the Queue.  The first person to hang up.
• ​​Calls may ring directly to a Call Queue, and if associates are available, the call is then immediately answered.
• ​Incoming calls may receive a brief announcement such as “Your call may be recorded for training and quality assurance purposes”  and then the call rings in.
• ​​Calls may ring into a Ring Group first, and if no one answers the calls, then go to a Queue.
• ​​​​A Call Queue may have a few as ONE person or many people. Each person in the Queue is known as an Agent.  Each agent must Log into the Queue to start, and they must, log out of the Queue when they leave it. Even to just take a 2-minute break, they must log out of the Queue upon leaving it.

​A Call Queue may only be added to CALL 7 Connect Pro service. Pricing varies upon the Details of the Queue and number of people in the Queues.  In order to have a Queue, you must have at least One Agent assigned to the Queue.  If that agent should leave their desk, they must log out of the Queue, which may be done via the Portal or via a Button on the phone.  If the primary person for the Queue logs out, someone else must be logged into the Queue.

## ​​Start ​today!

### 1-877-705-6777

​CALL 7, Incorporated
400 N. Tampa Street
Suite 1500
Tampa, FL 33602
Office CALL or TEXT:   1-813-567-8777
Toll Free:  1+833-567-8777
FAX: 1-866-449-8992

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Call or Text:
1-833-567-8777
FAX:
(866) 449-8992