General Calling Features included with all Cloud Service Plans /

Call Forwarding

Forwarding Your Own Phone

On all services offered by CALL7.com, you may forward YOUR OWN PHONE by dialing *72 and the destination Number. Then WAIT until that call is answered, and then hang up. You must wait, until that call is answered.  To Cancel your call Forwarding on Your Own Phone, simply dial *73.
ENTERPRISE Service: You may Forward your own phone, on our Enterprise Service, via the MaX-UC settings on your desktop or Mobile App
CALL 7 CONNECT Service: You may forward your own phone on our CALL 7 Connect service, by dialing *72 on your phone, or by using your Portal to engage Call Forwarding. This is very easy to do, and can be done from any device including your Smart Phone. Most of our clients do use this feature in the Portal to forward their phone.
CALL 7 Hybrid Premise Based PBX: You may forward your own phone by either dialing *72, or by using your LINKUS Desktop and or LINKUS Mobile App.

Forwarding all incoming calls to your company

Most companies have an Auto-Attendant ( IVR ) with various RING GROUPS. Thus if you forward your phone using *72, you have only forwarded YOUR phone, and not all of the phones. Therefore, it is the Auto-Attendant and or Ring Groups, or Both, which must be forwarded

CALL 7 CONNECT Service: You may forward ALL of your calls in several ways.

Your Service may include an Automated Weekly Schedule. Once set the calls follow the schedule for Day, Night, and Weekends, based upon individual days of the week. For example, on Monday your hours may be 8:00 to 5:00pm. But on Fridays your Hours may be 8:00am to 4:00pm. This is easily set in the Menu.
Your service has a Holiday Schedule, which may be set up to 3 years in advance. For example, December 25 is Christmas and most offices are closed. However, based upon the day of the Week, Christmas falls on, you may wish the office to be closed for the 25, 26th and 27th. This can be easily set in the Holiday Menu.
Some companies do not have Set Hours and often are open somewhat later if they are busy. CALL7.com technicians may place a NIGHT MODE and DAY MODE Button on the Manager’s phone. By Pressing the NIGHT MODE Button, the calls are then Forwarded to a pre-set number, such as an Answering Service. These buttons may only be set up on One Phone.
If you are out of the office and forgot to set the Night Mode button, you may use the Portal to set the forwarding.

CALL 7 ENTERPRISE Service: You may forward ALL of your calls in several ways.

Your Service may include an Automated Weekly Schedule. Once set the calls follow the schedule for Day, Night, and Weekends, based upon individual days of the week. For example, on Monday your hours may be 8:00 to 5:00pm. But on Fridays your Hours may be 8:00am to 4:00pm. This is easily set in the Menu.
Your service has a Holiday Schedule for the active year. For example, December 25 is Christmas and most offices are closed. However, based upon the day of the Week, Christmas falls on, you may wish the office to be closed for the 25, 26th and 27th. This can be easily set in the Holiday Menu.
There is no Night or Day Mode buttons available for the Enterprise Service.
To make changes to your schedule, and thus, to close the office, use the ADMIN PORTAL, which may be accessed from any device including your Smart Phone. The MaX-UC application is for personal use, and will not function as the ADMIN Portal. The ADMIN Portal is advanced, and will take only an hour to learn.
You may also contact CALL7.com technicians to forward your phones. However, they may be a delay in this, depending upon the schedule of the technicians. Thus it is always best, to learn the Admin Portal.

CALL 7 Hybrid Premise Based PBX: You may forward ALL of your calls in several ways.

Forwarding your company’s calls for your Hybrid Premise Based PBX, has several options.
You should Forward the TRUNKS and not the PBX. You may forward calls via the PBX as most all companies are forced to do. However as your PBX is a HYBRID with CLOUD Management and Redundant Cloud Service, you should Forward the Trunks and not the PBX itself. If your Calls are Forwarded via your PBX, which, you may do, then for any reason your PBX loses Power, or Connectivity, the Forwarding breaks. By Forwarding the trunks at the service provider level, you are guaranteed your calls are forwarded. This is unique to CALL 7 Service.
Forwarding your Trunks may be accomplished by your CALL 7 Technician or via your Service PORTAL. Meaning, if your TRUNKS are provisioned via CALL 7 Connect Service, your Trunks should be Forwarded via the CALL 7 Connect Portal. This is very easy to do and can be done via the Portal accessed by your PC or a Smart Phone. If your Trunks are provisioned via CALL 7 Enterprise Service, you would use the Enterprise ADMIN Portal.
If your TRUNKS are provisioned via CALL 7 CONNECT service, please see the above section on forwarding your calls on CALL 7 Connect Service. The Daily / Weekly / Weekend Schedules are via the portal as outlined above as well as the Holiday Schedules.
If your TRUNKS are provisioned via CALL 7 ENTERPRISE service, please see the above section on forwarding your calls on CALL 7 ENTERPRISE Service. The Daily / Weekly / Weekend Schedules are via the portal as outlined above as well as the Holiday Schedules.
NIGHT and DAY MODE Buttons are available for your Hybrid PBX, regardless of which Service Platform your Trunks are provisioned on.

Users Guide: Forwarding your Phones CALL 7

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