General features of the CALL 7 Hybrid Premise-Based Phone System
CALL 7 Premise-Based Phone system provides your organization with an extensive array of advanced Features and Services, including Cloud Redundancy. Here are just some of those features:
Attended Transfer / Blind Transfer / Direct Transfer to Voicemail
You phones and service support both Attended Transfer, Blind Transfer and Direct Transfer to Voicemail.
See a new inbound call on your phone. Selecting the new call, automatically places the first call on Hold. If you do not answer the new call goes to voicemail.
Your phone service and all phones provided by CALL 7, support CALL ID. You will see the CALLER ID on incoming Calls. Remember, most Cell Service Providers, do not issue the Name of the Caller, only the number.
Your CALL7.com service provides you with several options for forwarding your calls. Please go to the Learn More for the details and how to forward your phones.
Call Park with Park Buttons
Call Park with Park Buttons makes life easier in a busy office. You answer a call, if the call is not for you, simply Press one of the Green Park Buttons. The call is now Parked on that Button which now Flashes. Notify the person who the call is for, “You have a Call on Park 1”. Once the call is retrieved off Park 1, that Park Button is available for another Call. Thus, two or three park buttons usually suffice for most companies.
Call queue is a method of handling large calls and provides callers with engaging holding experiences. This topic describes what is call queue, queue compositions, queue preference, and call center service.
BUSY LAMP FIELD (BLF) Keys
Your phones will have BLF Keys that represent the other extension in your office. The Keys light up GREEN if that extension is available. They Keys light up RED, if that extension is in use. You may Intercom an Extension by Pressing the respective DSS Key. Transfer a Call to an Extension by pressing Transfer and the respective BLF Key.
Blacklist: On your phone as well as system wide
The Company wide Blacklist is used to block an incoming calls to your phone system company wide.
Directed Call Pickup
Directed pickup, this allows you to pick up a call at a specific extension, maybe you're in another office and you hear a phone ringing and wonder if it's yours. You dial the pickup number and your extension, and the call will only transfer if it is your extension.
Hybrid PBX System makes it easy and intuitive to organize your contacts.
Caller ID Block
Block your name and number from being displayed on outbound calls via your User Portal
Dial an Extension, or use a BLF Key, to Intercom another Extension. Your system support both Ring First, or the Announce Mode, where the Callee’s phone automatically answers.
Paging / Paging Zones
Your phone system supports Paging via your Phones, as well as using Overhead Speakers and Paging Horns for outdoors or a warehouse.
Your phone system also supports specific Paging Zones. For example: Page All, Page Sales, Page the Warehouse, Page the Warehouse and Outdoors, Page only the 2nd Floor and so on.
Music / Message on Hold
Your phone system supports built in Music-On-Hold. Custom Music or Messages-On-Hold may be uploaded to the system. The system supports custom recordings various IVR Prompts. For More information on CALL7.com Custom Professional Greetings, Prompts and Messages-On-Hold.
Your system includes a CALL Recording Application. This is an extensive topic. For more information, please go to LEARN MORE.
Ring Groups / Hunt Groups
A Ring Group ring a group of phones. Companies may require many Ring Groups. HUNT GROUPS are Ring Groups with the ability to Ring Groups of phones in a specific order: First ring these extensions, if the call is not answered, then Ring these extensions.
Voicemail with Voicemail to Email
All extensions include Voicemail, and Voicemail to Email.
Directed Call Pickup
Allows anyone in the office to Pick up a Call Ringing on another Extension.
Your Hybrid Premise phone system supports CONFERENCE Calls up to the limit of the number of available Trunks to which the system is subscribed.
IVR with Dial by Name
Your phone system includes an IVR ( Auto-Attendant) which supports callers to DIAL by Name to reach extensions.
Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule. - Route calls by schedule: Time of day, day of week. Route calls by responses to IVR menus. Route calls by schedule using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends.
Optional Call Center Application
Call Center Console is an additional service that allows queue manager and agents to monitor queue performance and call activity and manage queue calls.
Smart Phone Integration via the LINKUS Mobile Application
Take your office with you. Make calls on your cell phone via the Office Phone System.
Linkus Mobile Client integrates iOS and Android mobile phones with your new CALL 7 Premised Based, IP Phone System. The Linkus App. enhances efficiency with consistent in-office experience and powerful collaboration features. Never miss a call when working away from the office. Track Calls made on the Linkus App, through the company PBX.
Optional CALL Center Application
Remote Cloud Management
Your system is fully remotely managed via our Cloud, no need for technicians to come on site for any updates or changes.
Cloud Redundancy Option
CALL 7 Trunks for your Phone System includes a Cloud Redundancy Service Feature. Redundant Internet Connectivity is an available Option as well.
Internet Access Redundancy Option
We offer a Integrated Automatic Internet Redundancy via 4G / 5G Connectivity. There is no reason today, your phones or Point-of-Sale, or Critical Systems should ever be down due to loose of Internet Access.
Allows employees to access their own extensions, profiles, voicemail, and other phone features while sharing a single desk between multiple employees / associates, outside sales reps, and in a shared office space environment while sitting at the same or different desks working in multiple offices.
Three Way Calling
Your phones support Three Way Calling. Initiate a call, pressing Conference places the First Call on Hold, and initiates a second call, when that callee answers, press Conference Again, now you have a Three Way Conference Call.
The Operator Panel is a visualized console for corporate operators and receptionists to quickly handle incoming calls based on the real time availability of employees.
Presence and Instant Messaging
As fundamental parts of unified communications, Presence and IM help SMEs realize contextual collaboration and level up productivity. The Presence feature provides rich information about users’ availability and great flexibility in switching the status while the IM feature, along with file sharing, complements other forms of communication and prompt employee engagement.
CDR (Call Detail Records)
Call Detail Record (also known as Call Data Record - CDR) is the computer record produced by a telephone exchange containing details of a call that passed through it. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long distance calls in a manual telephone exchange.
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